From checkout to doorstep, we've got your shipping covered.
Our business hours are from 9 am to 5 pm, Monday through Sunday.
Signing up is easy! Just create a free account, verify your email, and access our portal at no extra cost.
To place an order, simply choose a convenient time window for pickup and delivery on our user-friendly portal.
Absolutely! Once your order is placed, you can easily download your label/waybill from the portal.
Yes, by default, the delivery date matches the chosen pickup date. However, you can also schedule orders for next day or future dates in advance.
We proudly serve the Greater Toronto Area (GTA) and surrounding regions, including Hamilton, Oakville, Milton, Mississauga, Brampton, Etobicoke, North York, York, Toronto, Downtown, Thornhill, Richmond Hill, Newmarket, Scarborough, Pickering, Ajax, Whitby, and Oshawa. Additionally, we offer Ontario-wide pickups and drops with possible additional charges. For urgent orders requiring pickups outside the GTA, contact us via chat or phone for assistance.
Our charges are calculated based on factors like distance, weight, and the type of vehicle needed for delivery. For specific inquiries, reach out to our sales department at sales@zulucourier.com or call 647-805-4000.
In unforeseen circumstances like extreme weather or accidents, our dispatch team will promptly communicate with you to make alternative arrangements.
We adhere to all provincial, federal, and international laws and do not deliver illegal or prohibited items. This includes dangerous goods, hazardous materials, firearms, and live animals.
Rest assured, all customer information is safeguarded using 256-bit SSL encryption. We prioritize your privacy and do not use cookies or share information with third parties.
Refunds are handled on a case-by-case basis. Feel free to contact us with any inquiries regarding refunds.
While we take utmost care in handling packages, liability for each package is limited to CAD $200.
We strive to provide reliable service, but factors like natural disasters or extreme weather may impact delivery times. Your satisfaction is our priority, and we're committed to offering the best service possible.