From checkout to doorstep, we've got your shipping covered.
We operate from 9 a.m. to 9 p.m. every day. Orders can be submitted through the web or app 24/7.
Create your account through the portal or the app. Sign up, verify your email, and you can begin booking deliveries right away.
Place your order on the portal or the app. Enter your pickup and delivery details, pick the vehicle that fits your delivery, select your preferred pickup to delivery time window, and confirm your booking.
Yes. Once your order is created, you can download your label or waybill from the portal or the app.
Yes. Delivery is done on the same day as your pickup by default. If you want next day or a future day, select that during the ordering process. We will pick up and deliver on the same day you choose. We do not keep any shipments overnight.
We deliver across the Greater Toronto Area including Hamilton, Burlington, Oakville, Milton, Mississauga, Brampton, Etobicoke, North York, York, Toronto, East York, Vaughan, Thornhill, Richmond Hill, Newmarket, Scarborough, Pickering, Ajax, Whitby, and Oshawa. We also offer Ontario wide service. If you do not see your city, chat with us.
Charges are based on the distance between pickup and delivery, the time window you choose, the vehicle required, and the weight of your shipment.
In unforeseen situations such as extreme weather, or an unexpected delay, our dispatch team will contact you right away to coordinate the next steps.
We cannot deliver illegal or prohibited items including hazardous materials, dangerous goods, firearms, live animals, and anything restricted by law.
Your data is secured using 256 bit SSL encryption. Your information stays private and is not shared.
Refunds are handled case by case. Feel free to contact us with any inquiry regarding refunds.
We deliver anything that fits safely in a car, SUV, or minivan. If one person can handle the item, we can deliver it.
You can track the driver’s exact location and ETA with the Zulu app. On the web, you will receive live status updates and notifications as your order moves through each step.
You can view your delivery proof in the app or on the web. Once your order is completed, you will see one of the following: photo, signature, name confirmation, or PIN verification, all inside your order details.
You can chat with us directly through the web or app, call us at 647 805 4000, or email support@zulucourier.com.
Yes, we offer custom pricing for recurring or bulk deliveries. Contact our team at support@zulucourier.com
Yes, we can complete same day out of town deliveries within 500 km or more depending on the pickup and drop off locations. We also offer competitive manual pricing for recurring long distance deliveries. Chat with us.
We accept Visa, Mastercard, American Express, and Visa debit cards. We do not accept cash.
You can cancel your order at no charge before the driver goes on route. If the driver is already close by or has arrived at the pickup location, the charges will be applied.
Yes, your delivery includes basic protection at no extra cost. We take utmost care in handling your shipment. If a package is lost or damaged while in our care, we can reimburse you for up to $200 after reviewing the case.Please note that the maximum coverage is $200. Any amount above this limit will not be eligible. For high value items, we recommend arranging additional insurance through a third party provider.If you need to submit a claim, contact us with your order details and any supporting documents. Each claim is reviewed case by case, and our team will guide you through the process.